Support & Developing
In-House Operations
The in-house support service provides clients with on-going professional catering support and advice, working alongside their in-house catering team, to deliver the very best service at the most cost effective price. The aim of the service is to beat all potential commercial competitors in terms of service quality and value.
The service commences with an Operational and Financial Performance Review to establish and report the start position and identify any service, standards, developmental or financial gaps that need addressing in order to achieve an agreed service Vision.
The review forms the basis of an Operations Report and Recommended Action Plan which following client agreement forms the on-going template for the services’ development through the on-site team with the consultants' support to achieve the agreed service Vision. The Operations Report and Recommended Action Plan is reviewed and updated annually to ensure continuous service development.
On-going support elements can include;
Menu planning, recipes, production schedules, nutritional
analysis and costings
Food and consumable price comparison, supplier due
diligence, set up and on-going procurement
Seasonal, local, British, sustainable and Fair Trade products
Service budgeting and on-going financial reporting, analysis
and monitoring
Staff structures, job descriptions, recruitment, induction,
appraisals
Staff skills assessment, development, training, coaching,
mentoring
Facility development, design, equipment tendering
Service merchandising, marketing, branding and on-going
customer communication
Health and Food Safety assessment, risk assessments,
HACCP, policies and procedures
Innovative service developments to keep ahead of the
market, maintain service efficiency, maximise customer
satisfaction and uptakes and ensure the very best client
value
Cashless and electronic payment systems
On-going operational and financial performance monitoring
and mystery shopper
This service is very difficult to quantify in terms of days required, however all projects to date have needed between 8 to 15 days in the first year, reducing year on year as progress is made through the Operations Report and Recommended Action Plan.
Support & Developing
In-House Operations
The in-house support service provides clients with on-going professional catering support and advice, working alongside their in-house catering team, to deliver the very best service at the most cost effective price. The aim of the service is to beat all potential commercial competitors in terms of service quality and value.
The service commences with an Operational and Financial Performance Review to establish and report the start position and identify any service, standards, developmental or financial gaps that need addressing in order to achieve an agreed service Vision.
The review forms the basis of an Operations Report and Recommended Action Plan which following client agreement forms the on-going template for the services’ development through the on-site team with the consultants' support to achieve the agreed service Vision. The Operations Report and Recommended Action Plan is reviewed and updated annually to ensure continuous service development.
On-going support elements can include;
Menu planning, recipes, production schedules, nutritional
analysis and costings
Food and consumable price comparison, supplier due
diligence, set up and on-going procurement
Seasonal, local, British, sustainable and Fair Trade products
Service budgeting and on-going financial reporting, analysis
and monitoring
Staff structures, job descriptions, recruitment, induction,
appraisals
Staff skills assessment, development, training, coaching,
mentoring
Facility development, design, equipment tendering
Service merchandising, marketing, branding and on-going
customer communication
Health and Food Safety assessment, risk assessments,
HACCP, policies and procedures
Innovative service developments to keep ahead of the
market, maintain service efficiency, maximise customer
satisfaction and uptakes and ensure the very best client
value
Cashless and electronic payment systems
On-going operational and financial performance monitoring
and mystery shopper
This service is very difficult to quantify in terms of days required, however all projects to date have needed between 8 to 15 days in the first year, reducing year on year as progress is made through the Operations Report and Recommended Action Plan.