Service Quality &
Financial Monitoring
The Service and Financial Monitoring provides clients with on-going reassurance that their chosen catering service provider (either in-house, sub-contracted or franchise) is providing at least the service levels and standards required by the service specification and contract and is being charged no more than the agreed budget.
The service commences with an Operational and Financial Performance Review to establish and report the start position and identify any service, standards, financial or contractual gaps that need addressing. This occasionally involves re-establishing the service specification, KPIs and budget to ensure the service provider knows exactly what the client and the customers are requiring and the mutually agreed costs.
From this, at intervals agreed with the client, the service is monitored against the service specification, KPIs and budget to firstly ensure it consistently meets at least the required standards and finances and secondly, continuously and innovatively develops.
Adopting a mix of traditional standards and financial auditing, customer satisfaction interviews and questionnaires and mystery shopper techniques, the Service and Monitoring service quickly establishes the levels, standards and finances achieved in order to move more proactively into a support and strategic development role to improve customer satisfaction and uptakes, increase sales, reduce unnecessary costs and waste, maximise efficiencies and improve the clients’ financial benefits.
Initially, depending on the service complexity, Operational and Financial Performance Review can take from 3 days, thereafter the Service Quality and Financial Monitoring is dependent on the clients’ requirements. This can range from quarterly to half yearly, with each monitoring taking at least 2 days.
Service Quality &
Financial Monitoring
The Service and Financial Monitoring provides clients with on-going reassurance that their chosen catering service provider (either in-house, sub-contracted or franchise) is providing at least the service levels and standards required by the service specification and contract and is being charged no more than the agreed budget.
The service commences with an Operational and Financial Performance Review to establish and report the start position and identify any service, standards, financial or contractual gaps that need addressing. This occasionally involves re-establishing the service specification, KPIs and budget to ensure the service provider knows exactly what the client and the customers are requiring and the mutually agreed costs.
From this, at intervals agreed with the client, the service is monitored against the service specification, KPIs and budget to firstly ensure it consistently meets at least the required standards and finances and secondly, continuously and innovatively develops.
Adopting a mix of traditional standards and financial auditing, customer satisfaction interviews and questionnaires and mystery shopper techniques, the Service and Monitoring service quickly establishes the levels, standards and finances achieved in order to move more proactively into a support and strategic development role to improve customer satisfaction and uptakes, increase sales, reduce unnecessary costs and waste, maximise efficiencies and improve the clients’ financial benefits.
Initially, depending on the service complexity, Operational and Financial Performance Review can take from 3 days, thereafter the Service Quality and Financial Monitoring is dependent on the clients’ requirements. This can range from quarterly to half yearly, with each monitoring taking at least 2 days.